Difference between revisions of "Crowdresearch:Open Governance Through Managed Services (Milestone 5)"

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== The Challenge in building a reputation system ==
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== Abstract==
  
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'''Open Governance through managed services- Adopting a managed service model'''
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While the term Managed Service Provider may be somewhat generic these days, there are many types of MSPs who deliver specific services or manage specific types of customers
  
In a particular team all are best
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'''Managed services''' is the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses.[https://en.wikipedia.org/wiki/Managed_services]
  
Developing reliable reputation system is always a open challenge that limit the effectiveness of reputations, a user enjoying a highly valued reputation would imply that the user has conducted good transactions in the past, however his present transactions are kept aside.  
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Management is all about managing people. A manager is involved in managing a set of people on different parameters.
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In today’s world the task of a Managed service provider is to manage day to day management responsibilities & functions as a method to improve operations & cut down on the expense. A “pure play” MSP focuses on management services as its core offering.
  
Reputation system are always based on past data, or the near past data, each day in human life is different where he encounters a series of events which can turn out to be the influencing agents to change behaviors, John did social work while he was in college but later on he performed a series of illegitimate tasks which has brought his reputation down.
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'''Crowdsourcing in IT'''
  
There can be 3 types of reputation - Bad / Good / No reputation / mixed reputation (perform illegitimate jobs, but still help the helpless)
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Essentially an IT project has different phases, discovery phase, design & development phase, analysis/testing phase, today customers are intelligent enough and they prefer not to keep all the apples in one basket, in order to nurture a competitive environment and avoid the risk they outsource each of these phases to different IT vendors. The advantage is to get specialized services from resources specialized in a particular domain or a skill.However, stitching the 3 pieces together involves a hectic job which further can be outsourced to a MSP who are specialized in doing the job.
  
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In a broader perspective the objective of an MSP can be defined as
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*Running the business
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*Growing the Business
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*Transforming the business
  
== How do you earn reputation in the real world? ==
 
  
Earning reputation is a continuous process and can be earned through delivering good services over a period of time.
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== Critical problem(s) in the area ==
  
The way we earn reputation in real world
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Some of the critical problems in this area are as follows
*Helping others solve a complex task and earn reputation as a skilled worker
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*Respect for Workers
*Establish as a Business man & delivering social responsibility
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*Task rejections
*Doctors earn reputation by successfully executing a critical surgical operation
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*Multiple Iteration
*Doing Illegal activity – adding fear factor brings negative reputation
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*No fair wage
*Being a research scholar
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*No safeguard mechanism of creative work especially work related to design
*By Working for reputed organizations
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*Get political portfolio
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*Graduates from reputed Institutes earn reputation by virtue of the stamp provided by the institute
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However the above problems are specific to a system or a platform, if we take a holistic view the problems are grave
  
The reputation system may differ from demography to demography
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*Workers security
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*Equal Opportunity
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*Job satisfaction
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*Wage as per industry standard
  
  
  
== How to improve reputation system beyond Boomerang? ==
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== The benefits ==
  
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[[File:governance.png]]
  
'''IDEA 1 - Remove Reputation system'''
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MSP can be the
  
*Remove the concept of reputation system and have a neutral platform where workers come and work based on their choice. This reduces the human tendency to only look for task from requester with High rating, not everyone can have a high rating, what will happen to tasks which are from coming from requester having low rating, same applies to requester, a requester would always look for a reputed worker what will happen to other workers having low rating. Everybody wants a good boss, but if we don't get we don't quit jobs, we live with it get adjusted to it.
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*Primary interface between worker and requester
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*Ensure worker visibility of the demand
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*Track and ensure that worker meet SLA’s
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*Ensure workers remains competitive and current to what market has to offer
  
*However there should be way to establish Open channels between requester & worker through a facilitator so that they can give feedback to each other and set each others expectation.
 
  
Lets say a requester had posted a task of designing a logo
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Outsourcing the managerial job to MSP can solve a lot of governance issues which are as follows
100+ workers came up with different concept but the requester pick ups one, but he does not disclosed to the other the one which has picked.
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*Strategic Alignment – Build a long-lasting relationship between works & requester
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*Delivery Management – Manage Delivery Milestone
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*Risk management – Manage the risk in case of adverse situations
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*Resource management - manage the pool of resources/workers and make them available on demand
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*Performance Management – Appraise workers based on performance goals & metrics
  
  
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'''The functions involved'''
  
'''IDEA 2 - Establish a career path with yearly review cycles'''
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'''Steering Committee'''
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*Relationship vision and leadership.
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*Promote partnership & growth.
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*Resolve escalated issues.
  
*Rating system is not on a individual task base but a series of tasks performed over a period of time
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'''Program Management'''
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*Overall responsibility for delivery of services and CSAT.
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*Organization of project plans, joint status communication.
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*Manage stakeholder communications.
  
*Conceptual model developed from real life - The platform should allow rewards to worker in the form of a promotion, Provide roles to workers, as happens in Industry, Jr. worker, Sr.worker, Lead worker based on past performance records, engagement with the system, task approval rate, minimal task rejections
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'''Operations management'''
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*Day to day activities, cost, issues & milestone management.
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*Manage project / service transitions.
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*Assess program/project status, ROI, risks, resources, budgets, barriers to achieving critical milestones & manage changes
  
'''Appraisal process'''
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== Milestone Contributor  ==
*Peer to peer rating system throughout the year where each workers based on concrete reasoning & facts also get the chance to rate other workers on a quarterly basis.
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*The first level reviewers can be workers/requester, basically a process of self-appraisal
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*Second level - Requester
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*Third level - Platform Owners
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'''Criteria'''
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@alipta
*Minimum engagement with Crowd sourcing platform : 1 year
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*Task approval rate : 90% and above
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*Task rejections: less than 10%
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*Based on yearly review the system will Create groups – low performers, high performance workers/requester and over time the objective of the worker would be to reach the top of the ladder.
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*For “short-lived” workers/requester who have conducted few transactions the ratings will not be valid
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*Allow the workers/ requester to rate who has been in system for a certain period
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*Enable Points based reputation
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Latest revision as of 15:03, 14 February 2016

Abstract

Open Governance through managed services- Adopting a managed service model

While the term Managed Service Provider may be somewhat generic these days, there are many types of MSPs who deliver specific services or manage specific types of customers

Managed services is the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses.[1]

Management is all about managing people. A manager is involved in managing a set of people on different parameters. In today’s world the task of a Managed service provider is to manage day to day management responsibilities & functions as a method to improve operations & cut down on the expense. A “pure play” MSP focuses on management services as its core offering.

Crowdsourcing in IT

Essentially an IT project has different phases, discovery phase, design & development phase, analysis/testing phase, today customers are intelligent enough and they prefer not to keep all the apples in one basket, in order to nurture a competitive environment and avoid the risk they outsource each of these phases to different IT vendors. The advantage is to get specialized services from resources specialized in a particular domain or a skill.However, stitching the 3 pieces together involves a hectic job which further can be outsourced to a MSP who are specialized in doing the job.

In a broader perspective the objective of an MSP can be defined as

  • Running the business
  • Growing the Business
  • Transforming the business


Critical problem(s) in the area

Some of the critical problems in this area are as follows

  • Respect for Workers
  • Task rejections
  • Multiple Iteration
  • No fair wage
  • No safeguard mechanism of creative work especially work related to design

However the above problems are specific to a system or a platform, if we take a holistic view the problems are grave

  • Workers security
  • Equal Opportunity
  • Job satisfaction
  • Wage as per industry standard


The benefits

Governance.png

MSP can be the

  • Primary interface between worker and requester
  • Ensure worker visibility of the demand
  • Track and ensure that worker meet SLA’s
  • Ensure workers remains competitive and current to what market has to offer


Outsourcing the managerial job to MSP can solve a lot of governance issues which are as follows

  • Strategic Alignment – Build a long-lasting relationship between works & requester
  • Delivery Management – Manage Delivery Milestone
  • Risk management – Manage the risk in case of adverse situations
  • Resource management - manage the pool of resources/workers and make them available on demand
  • Performance Management – Appraise workers based on performance goals & metrics


The functions involved

Steering Committee

  • Relationship vision and leadership.
  • Promote partnership & growth.
  • Resolve escalated issues.

Program Management

  • Overall responsibility for delivery of services and CSAT.
  • Organization of project plans, joint status communication.
  • Manage stakeholder communications.

Operations management

  • Day to day activities, cost, issues & milestone management.
  • Manage project / service transitions.
  • Assess program/project status, ROI, risks, resources, budgets, barriers to achieving critical milestones & manage changes

Milestone Contributor

@alipta