Difference between revisions of "Crowdresearch:Open Governance Through Managed Services (Milestone 5)"

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== User Persona ==
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== Abstract==
  
[[File:persona.png]]
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'''Open Governance through managed services- Adopting a managed service model'''
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Management is all about managing people. A manager is involved in managing a set of people on different parameters
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In today’s world the task of an Managed service provider is to manage day to day management responsibilities & functions as a method to improve operations & cut down on the expense A “pure play” MSP focuses on management services as its core offering.
  
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'''Crowdsourcing in IT'''
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Essentially an IT project has different phases, discovery phase, design & development phase, Analysis or testing phase, today customers are intelligent enough and they prefer not to keep all the apples in one basket, in order to bring in a competitive environment and avoid the risk they outsource each of these phases to different IT vendors. The advantage is to get specialized services from resources specialized in a particular domain or a skill.However, stitching the 3 pieces together involves a hectic job which further can be outsourced to a MSP who are specialized in doing the managerial jobs.
  
== Messenger Screen Shots ==
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In a broader perspective the objective of an MSP can be defined as
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*Running the business
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*Growing the Business
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*Transforming the business
  
A clickable version of the messenger is available here
 
[http://2dfyag.axshare.com]
 
  
Action: User Clicks on the List of contacts from the right pane,
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== Critical problem(s) in the area ==
click on Dilip Sharma
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[[File:screen01.png]]
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Some of the critical problems in this area are as follows
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*Respect for Workers
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*Task rejections
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*Multiple Iteration
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*No fair wage
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*No safeguard mechanism of creative work especially work related to design
  
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However the above problems are specific to a system or a platform, if we take a holistic view the problems are grave
  
A chat window appears
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*Workers security
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*Equal Opportunity
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*Job satisfaction
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*Wage as per industry standard
  
== Additional Features ==
 
*Download a desktop version of the chat
 
*Add a contact
 
  
[[File:screen02.png]]
 
  
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Suggestive improvement
  
== Milestone Contributor  ==
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Outsourcing the managerial jo to MSP can solve a lot of governance issues which are as follows
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• Strategic Alignment – Build a long-lasting relationship between works & requesters
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• Delivery Management – Manage Delivery Milestone
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• Risk management – Manage the risk in case of adverse situations
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• Resource management - manage the pool of resources/workers and make them available on demand
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• Performance Management – Appraise workers based on performance goals & metrics
  
@alipta
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The functions involved
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Steering Committee
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• Relationship vision and leadership.
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• Promote partnership & growth.
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• Resolve escalated issues.
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Program Management
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• Overall responsibility for delivery of services and CSAT.
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• Organization of project plans, joint status communication.
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• Manage stakeholder communications.
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Operations management
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• Day to day activities, cost, issues & milestone management.
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• Manage project / service transitions.
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• Assess program/project status,  ROI, risks, resources, budgets, barriers to achieving critical milestones & manage changes

Revision as of 15:39, 14 February 2016

Abstract

Open Governance through managed services- Adopting a managed service model

Management is all about managing people. A manager is involved in managing a set of people on different parameters In today’s world the task of an Managed service provider is to manage day to day management responsibilities & functions as a method to improve operations & cut down on the expense A “pure play” MSP focuses on management services as its core offering.

Crowdsourcing in IT Essentially an IT project has different phases, discovery phase, design & development phase, Analysis or testing phase, today customers are intelligent enough and they prefer not to keep all the apples in one basket, in order to bring in a competitive environment and avoid the risk they outsource each of these phases to different IT vendors. The advantage is to get specialized services from resources specialized in a particular domain or a skill.However, stitching the 3 pieces together involves a hectic job which further can be outsourced to a MSP who are specialized in doing the managerial jobs.

In a broader perspective the objective of an MSP can be defined as

  • Running the business
  • Growing the Business
  • Transforming the business


Critical problem(s) in the area

Some of the critical problems in this area are as follows

  • Respect for Workers
  • Task rejections
  • Multiple Iteration
  • No fair wage
  • No safeguard mechanism of creative work especially work related to design

However the above problems are specific to a system or a platform, if we take a holistic view the problems are grave

  • Workers security
  • Equal Opportunity
  • Job satisfaction
  • Wage as per industry standard


Suggestive improvement

Outsourcing the managerial jo to MSP can solve a lot of governance issues which are as follows • Strategic Alignment – Build a long-lasting relationship between works & requesters • Delivery Management – Manage Delivery Milestone • Risk management – Manage the risk in case of adverse situations • Resource management - manage the pool of resources/workers and make them available on demand • Performance Management – Appraise workers based on performance goals & metrics

The functions involved Steering Committee • Relationship vision and leadership. • Promote partnership & growth. • Resolve escalated issues.

Program Management • Overall responsibility for delivery of services and CSAT. • Organization of project plans, joint status communication. • Manage stakeholder communications.

Operations management • Day to day activities, cost, issues & milestone management. • Manage project / service transitions. • Assess program/project status, ROI, risks, resources, budgets, barriers to achieving critical milestones & manage changes