Crowdresearch:Open Governance Through Managed Services (Milestone 5)

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Open Governance through managed services- Adopting a managed service model

Management is all about managing people. A manager is involved in managing a set of people on different parameters In today’s world the task of an Managed service provider is to manage day to day management responsibilities & functions as a method to improve operations & cut down on the expense A “pure play” MSP focuses on management services as its core offering.

Crowdsourcing in IT Essentially an IT project has different phases, discovery phase, design & development phase, Analysis or testing phase, today customers are intelligent enough and they prefer not to keep all the apples in one basket, in order to bring in a competitive environment and avoid the risk they outsource each of these phases to different IT vendors. The advantage is to get specialized services from resources specialized in a particular domain or a skill.However, stitching the 3 pieces together involves a hectic job which further can be outsourced to a MSP who are specialized in doing the managerial jobs.

In a broader perspective the objective of an MSP can be defined as

  • Running the business
  • Growing the Business
  • Transforming the business

Critical problem(s) in the area

Some of the critical problems in this area are as follows

  • Respect for Workers
  • Task rejections
  • Multiple Iteration
  • No fair wage
  • No safeguard mechanism of creative work especially work related to design

However the above problems are specific to a system or a platform, if we take a holistic view the problems are grave

  • Workers security
  • Equal Opportunity
  • Job satisfaction
  • Wage as per industry standard

Suggestive improvement

Outsourcing the managerial jo to MSP can solve a lot of governance issues which are as follows • Strategic Alignment – Build a long-lasting relationship between works & requesters • Delivery Management – Manage Delivery Milestone • Risk management – Manage the risk in case of adverse situations • Resource management - manage the pool of resources/workers and make them available on demand • Performance Management – Appraise workers based on performance goals & metrics

The functions involved Steering Committee • Relationship vision and leadership. • Promote partnership & growth. • Resolve escalated issues.

Program Management • Overall responsibility for delivery of services and CSAT. • Organization of project plans, joint status communication. • Manage stakeholder communications.

Operations management • Day to day activities, cost, issues & milestone management. • Manage project / service transitions. • Assess program/project status, ROI, risks, resources, budgets, barriers to achieving critical milestones & manage changes