Guilds Milestone 10 Letter for Feedback
This week we are writing a letter to show to the worker community to get feedback on our version of guilds.
- 1 Intro for the Worker Forum
- 2 Guilds in Scenarios
- 3 How the Daemo Guild works
- 4 What problems we think could be solved by guilds
- 5 How our design of guilds works
- 6 What we want feedback on
Intro for the Worker Forum
On todays crowd work platforms, workers and requesters face constant struggles with trust, wages, quality and community. Workers don’t like doing bad tasks, can’t trust requesters to not reject their hard work, and are frequently underpaid for their time. Additionally, they’re known to select tasks specifically to avoid their ratings becoming too low and have had to resort to external communities to develop best practices. Requesters, on the other hand, hate getting bad results so they spend a lot of time tracking down cheating, and often spend even more time responding to good workers who are being unfairly marginalized by their partially inaccurate methods for finding cheaters.
Daemo is developing guild features to address these problems. Historically, guilds have used social action by worker communities to achieve great results like fair and standardized pay for factory workers and meaningful quality ranking for lawyers. Daemo will use peer review within the worker community to distinguish worker quality levels. These levels will offer wage standards and help requesters understand how to pay enough to get the quality results that they need. Daemo will also offer a rich discussion forum to strengthen the worker community.
This is just the beginning, so we would like to introduce you to our solution and get your feedback on how we can improve it.
Guilds in Scenarios
Daemo for Experienced Workers
I'm working from home after my regular work hours. I log in to Daemo, and as soon as I enter the system I see a menu showing settings, my guild, tasks I'm working on and so on. In the center of the screen I see a list of tasks and since I'm a level 4 worker, all tasks I see gradually decrease from 4 until the very basic ones, level 1. I could reorder these by date and other attributes but this is quite convenient usually. I start working. A little later, a new task pops into my feed and gets my attention. It's highlighted with a purple tint is a request for a work review, posted by Daemo itself. These are nice because Daemo always pays fairly well and responds quickly. I select the task, and it refers me to review a C++ task that was submitted by a level 2 worker. I check it and despite some minor stylistic things that could be improved I believe it is a suitable submission for a level 2 worker, so I finish my review by selecting an option saying that it looks good for their level and leaving a few comments for the worker. I submit it and I’m back to working on my other tasks.
Daemo for a New Worker
I'm a new worker on Daemo. I just joined this morning, in my home, and want to get into working, and I see a notification from Daemo saying “Welcome,” advising me to take a look around the site first and on the forum before jumping into the work. I decide to see what sort of tasks are being sent out by requesters, and what their expectations are like. I have a few questions about how to find the best tasks, so I explore the Daemo Discourse forum and find that there are already some great pointers that I can learn from. I’ve tried MTurk before and this is incredibly much more supportive.
I get the hang of the Daemo platform and start working on tasks in my feed. I’m writing witty titles for blog posts for $0.10 per title. I am finishing them relatively quickly, and at this rate I think I will make about $6 per hour. I continue doing small tasks like this on my laptop. I mess a few up, but not too badly. The next day I see that many of my titles were accepted by the requester, and also that about 3 of them were reviewed by senior members and they gave me feedback on what I did well, and how to do better. ⅔ of my reviews were positive but one was on one of the tasks I messed up and it was not positive. I talked to other workers on the Daemo Discourse forum that are pretty active and full of useful advice.
I continued to work like this, trying to earn at least $5 per day, which usually took me between 45 minutes and one hour. Every time I logged in I would have one or two more reviews from senior members on my work from the day before, and a bunch of tasks accepted by requesters. I continued to improve and get faster. After 2 weeks and about 30 reviews, I logged in to find a message saying “Congratulations, 8 of your last 10 reviews were positive, you’ve moved up to Level 2”. When I looked at the task list, I noticed the usual ones I had seen previously but also a new kind with a green border and a small “Lv. 2” icon. These were mostly higher priced, and some were a bit more complicated than what I had been working on. I now earn $7/hr on average and occasionally I get the option to review new workers tasks at a similar rate.
Daemo for a Requester
Here I am, as a requester. I need someone to edit some photos in Adobe Photoshop (PS), and I need a senior worker, because these photos need to be absolutely perfect as they'll be used in a school newspaper. I write out what I need and submit the tasks as prototype tasks. A few minutes later I get feedback recommending that I change one word in my request and giving me an estimate of how long the work takes to complete. I decide that I need someone at least level 3, because last time I had images and got level 2 workers the result was not quite good enough for me to use without other minor edits. Typically, I would pay around $6/hour, but because I need someone of a higher skill level, I'll pay $8/hour to ensure that they know how important these photos are to the newspaper, as they may be put on the front page. Based off of seeing other PS workers complete similar tasks, it typically takes 3-4 hours per photo, so I decide that a few hours for a few photos, at $8/hour is fair. I wait a few days, after the HIT gets picked up, and receive my photos. At this point, I accept most tasks directly as I love what the worker has done and will gladly accept their work and send them their payment. In some cases, I'm satisfied, but I do see a few things that could be enhanced, and because this is a senior worker, rather than rejecting the work, I issue a “Return for Revision” request, asking them if they can go back and fix a few details, and I will pay them as soon as they are finished.
How the Daemo Guild works
For Workers (those who are level 2 or higher)
Experienced workers will be given access work commensurate with their level as well as lower level tasks too. Tasks at their level will generally have a higher average hourly wage and higher quality expectations. They will get reviewed, like new workers, and will also occasionally receive review requests, where they will be paid, according to their experience, to report how well a task was completed by a junior worker.
- Exclusive access to level tasks
- Ability to improve the operations of the community by reviewing and being active on the forums
- They are asked to do reviews that might get annoying
- Potential fear of competition from other levels
- Different skills being valued differently
- Expectations of pay may not always align with actual pay
For New Workers
New workers are automatically included in the guild and start at level 1. Some of their tasks are randomly reviewed by more experienced workers and they are leveled up based on having at least 80% of last 10 reviews be positive. (these numbers will be tuned as we get more data on what works). They will also have access to the Daemo Discourse forum which includes areas for onboarding as well as learning from peers about finding good work and working effectively on the platform.
- Workers can feel that their work quality and pay level are aligned.
- There is economic and experiential upward mobility built into the system
- Must finish low level tasks before becoming a high level worker* *
- Not sure how much support the guild will give if work is rejected
Requesters will generate tasks and get feedback on how to make them clear and effective as well as learning their expected duration before submitting them to the platform. In this process, they will select which level of workers they would like for their task and a price at which the tasks will be posted. They will be shown data about the average hourly wage and worker percentile of each level and will make their decisions based on that.
- Higher quality work is more accessible and directly requitable
- Higher speed, targeted work because workers are more likely to find optimal tasks for them quickly
- More expense in some cases
- Somewhat more complexity in releasing task
What problems we think could be solved by guilds
This can be filled with notes from Micheals documents and some of our earlier documents
what are the most powerful motivations (criteria) for adoption?
- more opportunities for pay
- a higher possibility for fair pay compared with other options
- less time searching for information [about requesters, tasks,...]
- quality output (from a requester's viewpoint) since it goes through a review cycle
How our design of guilds works
- How it works for 3 key stakeholders: new workers, older workers, requesters
- Scenario for workers
- Scenario for requesters
What we want feedback on
We can discuss this during a hangout this week.
- Does this mechanism seem fair to you?
- Does this mechanism seem fair to requesters?
- Are you likely to choose to do reviews if they cost approximately a fare hourly wage for you experience level? Would you feel this was more fair if we asked you to review for the good of the system, or if there was a standardized rate to review tasks?
- Fair pay issues