Milestone 3 NCPD TrustIdea 3: Chat System
Another requirement mentioned by Six Silberman in his post is the need to facilitate informal communication to improve market outcomes. As he mentioned, sometimes workers have to deal with technical issues which requesters did not plan for. Such issues need to be resolved quickly for the work to be completely with high quality results. The best way to quickly communicate is to have a chatting mechanism as seen in many social networking sites these days. This will help in better understanding of the problem or the context and the problem can be solved in real time. For example: a person working on Google Docs shared with another person, can also chat with him on Google Hangout simultaneously, discussing the work they are dealing with. Informal Communication via chatting can also develop trust between each other and hence helps in better understanding and cooperation in completing the task.