Milestone 6 Pumas Infra
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EmpathySourcing: Triggering Empathy for Quality Crowd Work
Crowdsourcing platforms have become increasingly popular and used widespread. However, there is currently a disconnect between workers and requestors. This has lead to unsatisfactory and mediocre work; as well as lawsuits and conflicts between workers and requestors. We introduce EmpathySourcing, a platform that via smart mechanisms triggers empathy between requestors and workers. Our design takes advantage of related sociology theories to foster community and values, and as a result produce higher quality work. We report a multi-month field deployment of EmpathySourcing where 82 requestors made 11,240 tasks, and 700 workers finished those tasks. Our results suggest that empathy mechanisms can indeed improve crowd work.