Some relevant research papers and articles on creating Awesome Virtual Teams
- Communication: Have key points where you connect with team to check work flow.
- Transparency: Make your actions clear and straightforward. Don't hide things!
- Trust: Your Team's capabilities and strengths.
- Vision: Remember your main goal!
Specific Articles + Papers
*How to Build Trust on Your Virtual Team(Video)
Takeaways:To have a successful virtual team, we need to have the right team members, the right leadership, the right touchpoints ( when to update team), and the right technology.
*Communication Tips for Global Virtual Teams
1) Live and breathe your email and make sure the team does too.
2) Give the benefit of the doubt. On teams with huge cultural and language differences its understandable that everybody has different ways of approaching projects,so it’s essential we forgive each other constantly for odd grammar, odd behavior and instead focus on the positives things of our main goal to overcome confusion.
3) Overcommunicate to make sure everyone is on the same page.
4) Be intentionally positive. It’s easy for things to sound negative in written communication but virtual teams don't have the advantage of body language or anything else, so it’s extra important to make sure writen don’t turn into hurt feelings. So it is preferable to be overtly friendly even if it means they sound less “businesslike” or using lots of emoticons.
5) Offer suggestions, not critiques.
*How Google Builds Bosses to Order https://www.linkedin.com/pulse/how-google-builds-bosses-order-dr-travis-bradberry#ixzz3hrVTlsp8
Takeaways: Google created a program to create great global bosses. What makes a Global Boss great? passion, insight, and being TRANSPARENT. "...They are who they are, all the time. They don’t lie to cover up their mistakes, and they don’t make false promises. Their people don’t have to exert energy trying to figure out their motives or predicting what they’re going to do next. Equally as important, they don’t hide things they have the freedom to disclose. Instead of hoarding information and being secretive to boost their own power, they share information and knowledge generously..."
*Trust and The Virtual Organization”,.Harvard Business Review July-August
Takeaways: To collaborate in remote teams we need to be able to trust each other, trust their competence to finish an established goal: Virtuality requires trust to make it work: Technology on its own is not enough (...) By trust, organizations really mean confidence, a confidence in someone’s competence and in his or her commitment to a goal
*Cross Cultural Management
Takeaways: Important to share common vision, have quick response.
*Collaborating Well in Large Global Teams”. Harvard Business Review 2015
Takeaways: Important to: have shared vision; understand how united we can help each other, understand each others' strengths; have good touch points; share personal stuff too <3; have right resources;
Other Interesting Reads:
Getting Virtual Teams Right (Webinar) https://hbr.org/2015/02/getting-virtual-teams-right
*Building Better Global Managers,” Harvard Management Update http://www.hbrp.pl/biblioteka/hmm/developing_employees/resources/U0603A.pdf
*How Do You Manage an Off-Site Team?”,Harvard Business Review https://www.dropbox.com/s/shohi37snlumvf1/how%20do%20you%20manage%20an%20offsite%20team.pdf?dl=0
*The Art of Managing Virtual Teams:Eight Key Lessons”.Harvard Business Review. November 1998. http://mcionline.com.au/pluginfile.php?file=%2F9807%2Fmod_resource%2Fcontent%2F1%2FHBR%20Virtual%20team%208%20key%20lessons.pdf
Some other bits on inter-cultural communication from https://ag.purdue.edu/ipia/iec/Shared%20Documents/Module%201/1.7.S7.pdf: The following key issues in effective intercultural communication are important to consider as you meet and communicate with people of different cultures. - There are some basic differences in the ways people of different cultures communicate, such as through the different use of words, voice pitch, and nonverbal (body language). We miss out on lots of those cues in the virtual realm. - Within each culture, there are individual differences in the way people communicate. - In communicating with someone of a different culture, it is important to make sure you consider the person's cultural background - here it's also important to condsider that often people are products of many cultures having been globally mobile. - you need to be flexible in your communication style if you want to relate positively to people of different cultures. - There are limits to how much someone should try to shift his or her communication style to be like someone who is culturally different. - Openness, caring, and mutual respect for the dignity of individuals are essential qualities for effective communication, regardless of cultural differences. - There are great advantages throughout your life to being knowledgeable, respectful, and open toward others who are culturally different from you.