WinterMilestone 2 vaastav
- 1 About
- 2 Needfinding Lectures
- 3 Attend a Panel to Hear from Workers and Requesters
- 4 Reading Others' Insights
- 5 Do Needfinding by Browsing MTurk-related forums, blogs, Reddit, etc
- 6 Synthesize the Needs You Found
This page contains the information I gathered about Workers' needs and Requesters' needs.
But before I get into details about the needs I found, I just want to take a step back and talk about the needfinding methods the lectures talked about.
-> Watching people perform a task can help build empathy for them. This in turn allows us to think from their perspective and better understand the problems that they face.
-> Deep Hanging Out : Living people's life is another good way of trying to understand more about the needs of the people in that working situation. ( The whole concept of the TV reality series Undercover Boss is based on this. )
-> 5 Key things to take from Participant Observation:
1. What do people do now? 2. What values & goals do people have? 3. How are these particular activities embedded in a larger ecology? 4. Similarities & Differences across people 5. Other types of context ( Basically Science of Deduction. TL;DR Be Sherlock )
-> Be a work apprentice. ( This is kind of like how medical interns learn a lot by shadowing a doctor )
-> Pay attention to how people remind themselves of things. ( Notepads, Post-it notes )
-> Errors are a "goldmine".
-> Don't focus on what people say but rather on what people do
-> Get people who are representatives of the target userbase
-> Approximate if necessary ( Get the closest thing to a representative )
-> "Self-consciousness is the enemy of interestingness"
Anatomy of a good interview question:
-> Don't ask leading questions.
-> More open-ended the questions are, more interesting the answers will be.
Attend a Panel to Hear from Workers and Requesters
Report on some of the observations you gathered during the panel.
Reading Others' Insights
Worker perspective: Being a Turker
Worker perspective: Turkopticon
Requester perspective: Crowdsourcing User Studies with Mechanical Turk
Requester perspective: The Need for Standardization in Crowdsourcing
Both perspectives: A Plea to Amazon: Fix Mechanical Turk
List out the observations you made while doing your fieldwork. Links to examples (posts / threads) would be extremely helpful.
Synthesize the Needs You Found
List out your most salient and interesting needs for workers, and for requesters. Please back up each one with evidence: at least one observation, and ideally an interpretation as well.
A set of bullet points summarizing the needs of workers.
- Example: Workers need to be respected by their employers. Evidence: Sanjay said in the worker panel that he wrote an angry email to a requester who mass-rejected his work. Interpretation: this wasn't actually about the money; it was about the disregard for Sanjay's work ethic.
A set of bullet points summarizing the needs of requesters.
- Example: requesters need to trust the results they get from workers. Evidence: In this thread on Reddit (linked), a requester is struggling to know which results to use and which ones to reject or re-post for more data. Interpretation: it's actually quite difficult for requesters to know whether 1) a worker tried hard but the question was unclear or very difficult or an edge case, or 2) a worker wasn't really putting in a best effort.