WinterMilestone 2 vaastav

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About

This page contains the information I gathered about Workers' needs and Requesters' needs.

But before I get into details about the needs I found, I just want to take a step back and talk about the needfinding methods the lectures talked about.

Needfinding Lectures

Participant Observation

Key Points:

-> Watching people perform a task can help build empathy for them. This in turn allows us to think from their perspective and better understand the problems that they face.

-> Deep Hanging Out : Living people's life is another good way of trying to understand more about the needs of the people in that working situation. ( The whole concept of the TV reality series Undercover Boss is based on this. )

-> 5 Key things to take from Participant Observation:

 1. What do people do now?
 2. What values & goals do people have?
 3. How are these particular activities embedded in a larger ecology?
 4. Similarities & Differences across people
 5. Other types of context ( Basically Science of Deduction. TL;DR Be Sherlock )

-> Be a work apprentice. ( This is kind of like how medical interns learn a lot by shadowing a doctor )

-> Pay attention to how people remind themselves of things. ( Notepads, Post-it notes )

-> Errors are a "goldmine".

-> Don't focus on what people say but rather on what people do

Interviewing

Key Points:

-> Get people who are representatives of the target userbase

-> Approximate if necessary ( Get the closest thing to a representative )

-> "Self-consciousness is the enemy of interestingness"

Anatomy of a good interview question:

-> Don't ask leading questions.

-> More open-ended the questions are, more interesting the answers will be.

Attend a Panel to Hear from Workers and Requesters

Deliverable

Report on some of the observations you gathered during the panel.

Reading Others' Insights

Worker perspective: Being a Turker

1) What observations about workers can you draw from the readings? Include any that may be are strongly implied but not explicit.

2) What observations about requesters can you draw from the readings? Include any that may be are strongly implied but not explicit.

Worker perspective: Turkopticon

1) What observations about workers can you draw from the readings? Include any that may be are strongly implied but not explicit.

2) What observations about requesters can you draw from the readings? Include any that may be are strongly implied but not explicit.

Requester perspective: Crowdsourcing User Studies with Mechanical Turk

1) What observations about workers can you draw from the readings? Include any that may be are strongly implied but not explicit.

2) What observations about requesters can you draw from the readings? Include any that may be are strongly implied but not explicit.

Requester perspective: The Need for Standardization in Crowdsourcing

1) What observations about workers can you draw from the readings? Include any that may be are strongly implied but not explicit.

2) What observations about requesters can you draw from the readings? Include any that may be are strongly implied but not explicit.

Both perspectives: A Plea to Amazon: Fix Mechanical Turk

1) What observations about workers can you draw from the readings? Include any that may be are strongly implied but not explicit.

2) What observations about requesters can you draw from the readings? Include any that may be are strongly implied but not explicit.

Do Needfinding by Browsing MTurk-related forums, blogs, Reddit, etc

List out the observations you made while doing your fieldwork. Links to examples (posts / threads) would be extremely helpful.

Synthesize the Needs You Found

List out your most salient and interesting needs for workers, and for requesters. Please back up each one with evidence: at least one observation, and ideally an interpretation as well.

Worker Needs

A set of bullet points summarizing the needs of workers.

  • Example: Workers need to be respected by their employers. Evidence: Sanjay said in the worker panel that he wrote an angry email to a requester who mass-rejected his work. Interpretation: this wasn't actually about the money; it was about the disregard for Sanjay's work ethic.

Requester Needs

A set of bullet points summarizing the needs of requesters.

  • Example: requesters need to trust the results they get from workers. Evidence: In this thread on Reddit (linked), a requester is struggling to know which results to use and which ones to reject or re-post for more data. Interpretation: it's actually quite difficult for requesters to know whether 1) a worker tried hard but the question was unclear or very difficult or an edge case, or 2) a worker wasn't really putting in a best effort.