WinterMilestone 4 - Team SneakyLittleHobbitses - Design Test Flight
Team : Sneaky Little Hobbitses
Team members : @natashahervatta, @rajashri92
Design Test Flight : Communication between Workers and Requesters
Ease of communication between the workers and requesters is key for Daemo. We propose the following system : There will be two modes of communication between Workers and Requesters - private and public. Private communication will be through a Message Inbox system, which is linked to an overlay Chat in desktop mode. Public communication will be through the Discussion Board.
Addition of Messages and Discussion Board to the task bar at the top.
Overlay chat at the bottom of the screen shows the most recent chats.
Messages shows all the private interactions between the users of Daemo
Discussion board shows public interactions between the users of Daemo
The following scenario between Wendy (a worker) and Ron (a requester) depicts how this communication system would work.
Wendy logs on to Daemo and goes through the Task Feed.
She clicks on the task she’s interested in to see the preview. The preview also provides the options : FAQs (which links to the relevant thread in the Discussion Board) and Message requester (which opens the Chat)
Wendy accepts the tasks. While working on the task, she faces a problem and wants to get it clarified from the requester, Ron. She clicks on “Message requester."
The overlay chat conveniently pops up and she shoots Ron a request to chat.
Now, Ron isn’t at his computer at the time. Since his cell phone number is connected to his account, he receives a text message from Daemo. The text contains Wendy’s message and a link to accept her request to Chat. On clicking the link, he is redirected to Daemo on his mobile browser. There, he accesses Wendy’s Chat in his ‘Messages
Thus, Wendy and Ron are able to chat with each other and resolve the issue immediately
After chatting with Wendy, Ron realizes that it was a valid question that could be asked again by some other worker. He decides to add it to the FAQs section. Later that day, he logs on to Daemo on his laptop and makes the edit in the FAQs thread of the Discussion Board.
[Edit : Oops. We just realized that in Wendy's chat screen, the sender and receiver's messages should be on opposite sides of the way they're represented right now. Kindly consider.]